1) Deposit

Your deposit is important: it secures your place in line and locks in pricing. With a 5-8 month wait time from deposit to delivery, (depending on where you live and what you order) you want to keep that wait as short as possible. So deposit as soon as you know you are ready, not after you have finalized all the details. Your deposit is fully refundable right up until you give the go-ahead to order wood for your furniture.

Terms vary if you are in the Carbonite Queue. Payment plans are available as well.

2) Valet

Your Valet is your geek furniture expert and advocate, always nearby to help you make informed decisions. They'll walk you through the multitude of options in truly customizable furniture-- guiding you through the process, pointing out features you may want, and advising against unnecessary components and costs. Should you have a unique situation, they may be able to offer you solutions that aren't publicly available. To ensure a tailored fit, your valet asks questions about you and your interests. What games do you play? Group size? Kids? Pets? Don't be surprised when we ask how tall you and your players are so we can assist you in choosing the best height. We want to build you a piece that fits your life and your Valet is your expert "tailor".

(We don't work on commission. Geek Chic believes that the concept of commission is at odds with customer service. Just like good game design, we don't incentivize behavior we don't want to see played. Your valet is here to help you get the right thing-- not the most expensive thing.)

3) Pending Queue

This is the backlog you are in while you are waiting to be invited into the Manufacturing Queue. Waiting is the hardest part. While you wait, you can continue to solidify your order with your Valet. Now's the time to take a second look at the myriad of configurations and contemplate what will work best for you.

4) Shop Liaison

When you get to the front of the line, you'll be contacted by the Shop Liaison to ask if you're ready to go into the Manufacturing Queue. If you are, they will double-check every detail of your order with you and help you finalize any areas that are still in question before we start ordering your wood. We'll also inform you of any innovations or new products that may have happened since you started your order-- so you don't have to worry that you're missing out.

Once your order is verified, the balance is due, and your money becomes nonrefundable.

What if I'm not ready?: The Carbonite Queue

If you're not ready when the shop calls, and you need to delay production, we put your order in the Carbonite Queue. We understand, life is crazy (e.g., your bonus doesn't come until next month, you're getting married, your contractors are running behind, unexpected medical costs, you're moving). Don't worry. We'll freeze your order in carbonite, and the Shop Liaison will assist you when you are ready to thaw.

5) Manufacturing Queue

Now it gets real. After your table goes into the manufacturing queue, you have a bit of a wait as this process takes 4-6 months. The Shop Liaison will be able to get you the most up-to-date information on your order as it travels through the shop.

6) Baby pictures

When you are close to delivery, the Shop Liaison will send you a collection of snapshots of your furniture as it moved through manufacturing. Not just any piece, not a piece that could be your piece-- but your piece. It's exciting for us to share pictures of your furniture coming to life, knowing that soon your geek furniture will be in your home!

7) Logistics

Geek Chic lives just north of Seattle, Washington. We organize our routes carefully, batching deliveries so we don't run amok across the map. The Logistics Liaison will call to verify your location, and discuss the anticipated delivery schedule with you-- so let them know if you'll be out of town or cannot accept delivery, as it will place you on a different route!

The Logistics Liaison will give you a timeframe in which the Delivery Team will depart, and a window of when it will be in your area. Everything is an estimate that can be adjusted due to things like inclement weather, vehicular troubles, unexpected shop delays (a plague runs through the shop for 1d4 days), etc. The Logistics Liaison will keep in contact and let you know if the schedule changes for any reason.

8) Home Delivery

The Delivery Team is the cross-country driving duo of song and legend who will deliver and install your furniture. When our delivery vehicle embarks on its epic journey to Your House, the team will keep you apprised of their progress on the road.

We give a "window" for arrival, as inclement weather, gridlock, a surprisingly time consuming delivery, and other unforeseen events can play a randomizing role in our delivery schedule (we roll 2d10 and consult a table just like everyone else). Your Delivery Team will keep in contact and let you know if the schedule changes for any reason.

Your Geek Chic Delivery Duo will bring your furniture into your home, assemble it, remove the packing, and do a final Quality Assurance evaluation-- making sure it meets our expectations and exceeds yours.

9) The Happy Ending

You survived the wait and the reward is: It's all yours. Welcome to the world of custom, handmade, heirloom quality geek dream furniture!