Every company has a vault of arcane policies, and we are no exception.
HOME DELIVERY SERVICES
We hand deliver our furniture whenever possible for these reasons:
- Minimize possible transit damage to pieces that would take months to replace.
- It also allows us to set up the furniture in your home, do a final QA and answer any questions you may have.
- We can re-use the shipping materials and not charge you for them (and you don't have to figure out what to do with the crate now.)
- We can offer this service at cost. A traditional freight and crate carrier typically costs two to three times as much as we do.
HOME DELIVERY AREA
We currently Home Deliver our custom furniture within the continental 48 states, Canada & Alaska. If you need one of our tables internationally, read about our International Shipping Policy below.
HOME DELIVERY COSTS
Costs are dependent upon location; ask your Valet about current estimated shipping to your area. Minimum Home Delivery rates are $175, Maximum delivery rates are $1000 per item in our catalogue. It depends on the amount of space your order takes up in the vehicle and your location. We live on the west coast. So a good guideline is $500-$600 dollars for a 4' x 6' Emissary to the east coast. $800 to $1000 dollars for a Sultan delivered to the east coast. Costs diminishing as you work your way back to the west.
HOME DELIVERY INCLUDES
Our employees will arrive at one delivery location per order charged, unpack, place items in one designated area, remove all packaging debris, and ensure there is no damage to the item(s). A brief instruction about functions of the furniture is included.
Our delivery team will move your order up or down one flight of stairs that can reasonably accommodate your order.
If your order does not fit in the stairwells or elevators, etc. we are not responsible for placement of the item(s).
It is the clients responsibility to have the path to delivery cleared and the delivery location cleared for delivery.
NON-STANDARD HOME DELIVERIESIf you have more than one set of stairs, tight corners, dropped ceilings, a small elevator, etc. you may be able to qualify for a Non-Standard Home Delivery.
A Non-Standard delivery is one that isn't wide enough for the turning radius needed for our standard reusable furniture crates or has more flights of stairs then we account for. In these situations, the Valet team requests measurements and pictures so that Logistics can evaluate your delivery path.
Logistics will give their evaluation of the delivery path. This is not a guarantee of fit as there no reasonable way for us to test this in your home before we arrive. Our delivery team will make every reasonable attempt to make sure that your piece(s) safely make it to the desired location in your home, but if the pieces cannot make it then they will deliver it to an alternate location in your home.
SHOULD HOME DELIVERY DAMAGE OCCUR
Our Geek Chic Home Delivery staff will take the appropriate measures to repair the damage. If the repair can not be accomplished on-site, the workshop will handle refinishing or replacement of pieces-- or in severe cases, replacement of the entire piece. Don't worry, this doesn't really happen. We just want you to know we would take care of you if it did.
INTERNATIONAL SHIPPING Made-To-Order
We can ship all of our Marketplace items to anywhere in the world by common carriers like UPS or FedEx.
Furniture is larger than the restrictions of common carriers, and requires the additional costs of custom crating and must be freight shipped.
We currently work with Lynden International as we have found them to most reliably get our handmade furniture safely from our home to yours. Even with an established relationship with negotiated rates, international shipping will be a significant cost.
If you have a shipping service you use currently we can of course work with them.
We cannot tell you exactly what your international shipping will cost in advance of your table being completed because the freight company needs crated dimensions, weight, and your address to send a quote. If you are interested in depositing soon, firstname.lastname@example.org can give you more information and may have some examples of Made-To-Order furniture we have shipped to either your country or one that is close.
FORMS OF PAYMENT FOR PURCHASES
All payments must be in U.S. funds and drawn on a U.S. bank only. We accept credit cards, checks, paypal, and money orders. Credit card orders are processed same day. Orders using check or money order take 5-10 business days to process from date of deposit. A $25.00 charge will be assessed for any check returned for insufficient funds.
If you are mailing a check, we must receive it within 7 days of the online invoice or telephone order to ensure your same place in line.
Make checks/money orders payable to:
711 100th Street SE
Everett, WA 98208
CANCELLATIONS, REFUNDS, RETURNS AND EXCHANGES POLICY
Refunds and exchanges policy for Made-to-Order deposits and payments:
Customers have 72 hours from placement of a deposit to cancel. After 72 hours, the deposit will be retained by Geek Chic and cannot be refunded. Made-to-Order payments are non-cancelable, non-returnable and non-refundable. No exceptions.
Manufacturer defects or damage will be evaluated on a case by case basis for repair, partial replacement, or full replacement at the discretion of Geek Chic HQ (non-visible defects and accidental damage are rare, but be assured we will make things right if they should occur with your furniture).
We are not monsters. The deposit policy is in place to protect both parties. If life throws you a curve, contact your Valet to discuss options, including deposit transfer and the carbonite queue.
Returns on Ready-Made items:
Customers have 45 days from date of purchase to initiate a return. If more than 45 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned or exchanged. All Made-to-Order products are not returnable or refundable at any time.
Additional non-returnable items:
- Gift coins
- Gift credits
- Bank Boxes
- Customized products - including, but not limited to, custom engraving of a Ready-Made item.
There are certain situations where only partial refunds are granted (if applicable): any item not in its original condition, is damaged or missing parts for reasons not due to our error, or is returned more than 45 days after purchase.
Initiating a refund or exchange
To request a refund or exchange, please:
- Email email@example.com
- Include the proof of purchase
- Include a detailed request, including pictures when applicable, as to why you are requesting a refund or an exchange
You must receive approval and a Return Confirmation Number in order to return your item.
Refunds (if applicable)
Once a refund has been initiated you have until 60 days from the date of purchase to return your item to Geek Chic. No exceptions. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 10-15 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then, contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Clearance items (if applicable)
Only regular priced items may be refunded; unfortunately, clearance items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Once an exchange has been initiated you have until 60 days from the date of purchase to return your item to Geek Chic. No exceptions. Once your return is received and inspected, we will send an email to notify you that we have received your item. We will also notify you of the tracking number for your replacement item once it has shipped.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Once you have been given a Return Confirmation Number, mail your product to:Attn: Returns / Exchanges
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Ready-Made furniture must be returned using a trackable shipping method and items with value more than $500 must also be insured. Email your tracking number and Return Confirmation Number to email@example.com.
All Ready-Made Geek Chic Standards furniture is subject to restocking fees.
If the item is returned in the original condition within the return window, then a 15% restocking fee will be applied.If the item is returned damaged or materially different than how it was originally shipped, within the return window, then up to a 50% restocking fee will be applied, depending on the damage to the item at the discretion of Geek Chic.