POLICIES


Every company has a vault of arcane policies, and we are no exception.


HOME DELIVERY

We hand deliver our furniture for these reasons:

  1. Minimize possible transit damage to pieces that would take months to replace.
  2. It also allows us to set up the furniture in your home, do a final QA and answer any questions you may have.
  3. We can re-use the shipping materials and not charge you for them (and you don't have to figure out what to do with the crate now.)
  4. We can offer this service at cost. A traditional freight and crate carrier typically costs two to three times as much as we do.

LOCATIONS

We currently deliver our custom furniture within the continental 48 states, Canada & Alaska. If you need one of our tables internationally, read about our International Shipping Policy below.


SHIPPING COSTS

Costs are dependent upon location; ask your Valet about current estimated shipping to your area. Minimum delivery rates are $100, Maximum delivery rates are $1000 per item in our catalogue. It depends on the amount of space your order takes up in the vehicle and your location. We live on the west coast. So a good guideline is $500-$600 dollars for a 4' x 6' Emissary to the east coast. $800 to $1000 dollars for a Sultan delivered to the east coast. Costs diminishing as you work your way back to the west.


STANDARD HOME DELIVERY INCLUDES

Our employees will arrive at one delivery location per order charged, unpack, place items in one designated area, remove all packaging debris, and ensure there is no damage to the item(s). A brief instruction about functions of the furniture is included.

Our delivery team will move your order up or down one flight of stairs that can reasonably accommodate your order.

If your order does not fit in the stairwells or elevators, etc. we are not responsible for placement of the item(s).

It is the clients responsibility to have the path to delivery cleared and the delivery location cleared for delivery.


NON-STANDARD HOME DELIVERIES

If you have more than one set of stairs, tight corners, dropped ceilings, a small elevator, etc. you may still qualify for a Non-Standard Home Delivery. In these situations you would send a series of measurements and pictures to your Valet. Sometimes it requires either an alternate crate, or complete un-crating of your piece in order to get it to the space. Your Valet will check with Logistics and then go over the options and any additional costs with you.


SHOULD SHIPPING DAMAGE OCCUR

Our Geek Chic delivery staff will take the appropriate measures to repair the damage. If the repair can not be accomplished on-site, the workshop will handle refinishing or replacement of pieces-- or in severe cases, replacement of the entire piece. Don't worry, this doesn't really happen. We just want you to know we would take care of you if it did.


SHIPPING

International Shipping:

We can ship all of our Marketplace items to anywhere in the world.

Our furniture is another matter. We have taken a few international orders at this time and have experimented with some international shipping methods.

We currently work with Lynden International.  have accurate, or even general estimated pricing on what shipping will cost. We are in the process of negotiating shipping through several companies. We are looking for the best deal that will get our handmade furniture safely to our customers homes. Even with an established relationship with negotiated rates, international shipping will be a significant cost.

If you have a shipping service you use currently we can of course work with them.

If you are interested in joining the international queue here are the steps to take:

Deposit: You place a deposit through the website on your choice of furniture.

Customizing your order: We then assist you in configuring/customizing your order (finding you the right size, optimal features, making sure the size can get into your home...:-)

Pending Queue (Our back log): We wait…when your order gets to the top of the line you are invited to go into the Manufacturing Queue.

Putting the Order into the Manufacturing Queue: To put your order into Manufacturing we would need to complete our estimate on shipping costs. **if you find out what the shipping will be and would like a refund, we can do that for international clients as long as we have not already started making your piece. Once an estimated shipping is agreed to, then the Shop Liaison double-checks your order to makes sure that you are getting the most optimal style, configuration and features for you. They then collect the remaining manufacturing payment. The order is then sent to the shop and they start the process by ordering your wood and planning for the details of making your furniture.

Baby Photos: Once your order is made, the Shop Liaison sends you snapshots of the epic journey your furniture took in its making. :)

Shipping & Delivery: When your piece is completed, we will get the finalized shipping cost and collect any remainder or reimburse any overage. We send the piece off the you and you live happily ever after with your Geek Chic furniture!

Overall, our pieces are very sturdy, durable and heirloom quality. (We also use a conversion varnish, which is a catalyst finish that they use on bars, kitchens and bathrooms to keep out moisture.) So we are not worried about them making the trip, we are just uncertain on the cost it would take to get them to our clients. So if you would like to take this journey with us, we would be more than happy to take this journey with you.


MADE-TO-ORDER POLICY

Made-to-Order deposits and payments are non-cancelable, non-returnable and non-refundable.  Customers will have 72 hours from placement of deposit to cancel. After 72 hours the deposit will be retained by Geek Chic and cannot be refunded.  Made-to-Order purchases cannot be cancelled once they have started the build process. No exceptions.

Manufacturer defects or damage will be evaluated on a case by case basis for repair, partial replacement or full replacement at the discretion of Geek Chic HQ. (Non-visible defects and accidental damage are rare, but be assured we will make things right if they should occur with your furniture).

We are not monsters. The deposit policy is in place to protect both parties. If life throws you a curve, contact your Valet to discuss possible options, including deposit transfer options and the carbonite queue.


FORMS OF PAYMENT FOR PURCHASES

All payments must be in U.S. funds and drawn on a U.S. bank only. We accept credit cards, checks, paypal, and money orders. Credit card orders are processed same day. Orders using check or money order take 5-10 business days to process from date of deposit. A $25.00 charge will be assessed for any check returned for insufficient funds.

If you are mailing a check, we must receive it within 7 days of the online invoice or telephone order to ensure your same place in line.

Make checks/money orders payable to:

Geek Chic
711 100th Street SE
Everett, WA 98208


CANCELATIONS, REFUNDS, RETURNS AND EXCHANGES POLICY

Made-to-Order cancelations, deposits and payments policy:

Made-to-Order deposits and payments are non-cancelable, non-returnable and non-refundable.  Customers will have 72 hours from placement of deposit to cancel. After 72 hours the deposit will be retained by Geek Chic and cannot be refunded.  Made-to-Order purchases cannot be cancelled once they have started the build process. No exceptions.

Manufacturer defects or damage will be evaluated on a case by case basis for repair, partial replacement or full replacement at the discretion of Geek Chic HQ. (Non-visible defects and accidental damage are rare, but be assured we will make things right if they should occur with your furniture).

We are not monsters. The deposit policy is in place to protect both parties. If life throws you a curve, contact your Valet to discuss possible options, including deposit transfer options and the Carbonite Queue.  

A deposit transfer is the option to move your deposit to a different piece of furniture or give/gift your deposit to someone else.

The Carbonite Queue allows you to put your order on hold if for any reason you need to delay your build.  If you are in the Carbonite Queue longer than 6 months, then you still retain your place in line, but pricing will be adjusted to whatever current pricing is when you thaw to build.  See FAQ for more information.

Off-the-Shelf returns, refunds, exchanges, gifts, shipping and restocking policies:

Our policy lasts 30 days for all Off-the-Shelf purchases. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, if any.

Gift coins, Gift credit and Made-to-Order products are not returnable or refundable at any time.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@geekchichq.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us a an email at sales@geekchichq.com and send your item to: 711 100th ST SE Everett Washington US 98208.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 711 100th ST SE Everett Washington US 98208

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Restocking Fee’s

Off-the-Shelf furniture is subject to restocking fee’s.

If the item is returned in the original condition within the return window, then a 15% restocking fee will be applied.

If the item is returned damaged or materially different than how it was originally shipped, within the return window, then up to a 50% restocking fee will be applied depending on the damage to the item at the discretion of Geek Chic.